Skip Navigation

      Home   /   Customer Service

      Customer Service

      Click to Ask a specific question
      Returns

      Order Management

      Check Order Status Cancel an Order Make a Return/Exchange Return Policy
      Orders & Shipping

      Pickup, Shipping, & Delivery

      Store Pickup Shipping Methods Delivery & Haul-Away Installation Services Holiday Shipping
      Payment & Billing

      Payment & Billing

      Pay Sears Credit Card Gift Cards Rebates Layaway SYW Rewards Points
      Product Information

      Product Info

      Protection Agreements Warranty Info Repair Order Status Find a Manual PartsDirect Info
      Where's my stuff? Click to track your order

      Frequently Asked Questions

      How do I track my order?

      Can I cancel my order?

      Can I return my order at a Sears store?

      How do I tell if a product is available in my local store?

      What if I find a lower price somewhere else or after I place my order?

      What is Marketplace?

      How do I learn more about Installation?

      Our Policies

      Terms of Use

      Price Match Policy

      Privacy Policy

      Secure Transactions

      See all